Leonardo Hotel Newcastle

10 minutes before even acknowledged when checking in. Heating not working. Two guests arrived whilst I was waiting to check in to say their heating wasn't working either. V tired condition overall. Inconvenience collars placed over shower gel to prevent you getting more than a tiny tiny tiny squirt - mean. V unimpressive shower. Comfortable enough bed. Door worked fine.

Pretty good overall. Breakfast especially good and room comfortable. Main downside was the bathroom which looked old and tatty especially the silicone sealant. Toilet constantly running. Sink tap constantly leaking from handle and occasionally making a loud vibrating noise which could also be heard coming from other rooms. Shower good though. But liquid soap and shampoo poor quality and nozzles don't screw properly into bottles and don't pump properly. No sound proofing against corridor noise (and there was plenty) and you had to make sure to push or pull the door behind you because it did not swing fully closed.

The Leonardo Hotel in Newcastle is disappointingly shabby, a far cry from the four-star luxury it claims to offer. Dust clings to surfaces like a stubborn guest, while the carpets—grubby and barely vacuumed—look as though they’ve not seen proper care in ages, leaving the whole place feeling worn and neglected. Assigning me a disabled room without asking felt like an oversight, only adding to the lackluster experience. A Premier Inn honestly provides a cleaner, more comfortable stay for less. Leonardo needs to invest in a serious deep clean and better upkeep to even approach the standard they advertise—until then, it’s a letdown worth skipping.