Upon arriving at Mia Reef Resort, it was immediately clear that something was off. The property is extremely outdated and does not reflect the photos advertised online. The lobby was cluttered with numerous suitcases while guests waited for their rooms to become available. Fortunately, our room was ready upon arrival, which spared us additional waiting after a long day of travel.
However, the issues began as soon as we entered the room. The door was old, worn down, and poorly maintained. There was a noticeable odor throughout the room, and the view from the window was unacceptable—a stained white wall. The bed linens were visibly stained, and the pillows appeared unsanitary, with marks that resembled bodily-fluid stains. The bathroom was extremely small with minimal ventilation, making it uncomfortable to use.
The hotel is in serious need of renovation. Additionally, the room was not soundproof at all—we could clearly hear people walking in the hallways and slamming doors throughout our stay.
Due to these issues, I went to the front desk to request a room change. Instead of addressing the condition of the room, I was only offered an upgrade at an additional cost. It felt unfair to be asked to pay more after being completely misled by the hotel’s online photos. So we only were on the resort two hours before checking out and leaving.
Unfortunately, the experience worsened when it came to the food. The quality was very poor—bland and unappetizing.