Hilton Garden Inn Minneapolis Airport Mall of America

Comfortable and quiet room with all the amenities we needed. Excellent staff at front desk

The facility was tremendous and the staff extraordinarily helpgful!

Reserved a king bed. Given doubles. Coffee maker in room was broken. Half of tv channel were offline. Room temperature could not get above 65f.

Shuttle was 1 hour 30 minutes late leaving 9 of us stranded and hotel told different stories to each family that called. A few people opted for a cab which cost them more money. Upon check in I was assigned a room that already had people in it. Filthy dirty, heater didn't work had to call for maintenance. Had to clean the bathroom toilet, light switches, door knobs, phone and tv remote. Comforter had black lint balls all over it. Mass amount of dust bunnies, lamp shade bent and both chairs had white stains all over them. Not all the pictures turned out. I won't stay at this Hilton again

The room itself was fairly generic, but it was impeccably clean. All the staff at both the desk and in the restaurant area went above and beyond to make sure that we had everything we needed.