a&o Berlin Mitte

I can't stay this hotel 2 other men coming my room I have my wife and nice with me I was so angry go back to Hamburg home.try to contact hotel.com 3 time phone cut of I can't explain my problem you guys need to give me credit I hate this hotel I don't recommend no buddy.☹

This is a youth hostel, so be prepared for something basic. The bathroom is tiny, you can barely shower or go to the loo with the door shut. I stayed by myself so it was fine, I just kept the door open the whole time. The bed was quite uncomfy with only a small foam mattress, so for the second night I stacked two mattresses on top of each other and that felt a lot better. The room was also quite noisy, so I was glad I took ear plugs. Staff were hit and miss. Check in was slow with a big queue, but the staff handled it best they could. Management need to pay for more staff at front desk. One morning when I tried to buy a ticket for breakfast, 20 minutes before breakfast finished, the staff person said it was too late. Very odd. I think the staff just need more training.

Got charged for the second night of our stay even tho we checked out a day early. Very dirty rooms and appliences did not work correctly.

Nice spot, about 20 mins away from brandenburg gate. Service was great but sometimes we had to wait a long period at the desk to speak to someone due to under staffing.

Clean modern rooms, booked in to a 6 person room but didn’t like the look of the people there so asked to swap rooms and got put in a 4 person room, and ended up having the room to ourselves as no one else checked in. Very large hostel with big entrance area. Good location