Iberotel Palace

I wanted to share with you the NIGHTMARE I lived in this hotel. Besides the nonexistent maintenance, the awful quality of the food and the overrated reviews on internet, I went through THE WORST EXPERIENCE OF MY LIFE IN THIS HOTEL. I decided to go to the PRIVATE beach of the hotel to relax a bit (despite the loud and terrible music making it a quite impossible mission). As usual, I took a little handbag and a wallet with me that I carefully put on a table near my deckchair. After a quick nap, I woke up and found my handbag on the sand. When I wanted to use my money, I simply found nothing; I realized I just had been STOLEN from all my money; with just the employees of the hotel around and aware that I was staying alone in their hotel. All what happened after that event made the nightmare I was living even worst. I went to the hotel reception shaking, crying and asking for help. Guess what?! No camera surveillance to check what really happened! Shouldn’t guests’ safety be the NUMBER ONE priority to a hotel?? I think the main reason we pay our money for is to feel safe within the hotel facilities… Well that is clearly not the case in Iberotel “Palace”!!! Management showed no empathy at all!! They even tried to make me feel guilty of taking my money with me out of the room! Confronted to this hopeless situation, I went to the police station to make a complaint against the hotel.The process was exhausting and useless as they were in cahoots with the hotel. AVOID IT!

Superbe hôtel. Vraiment dommage que la clientèle cette année en août soit majoritairement locaux et désagréable. De ce fait la nourriture leur etait adapté. Malgré tout bon mais peu varié en une semaine. Petit dejeuner excellent. Sincèrement cet hôtel est superbe piscine extérieure pas très profonde mais il y en a une à l'intérieur superbe. Hôtel vraiment reposant et très agréable. Personnel en très grande généralité agréable. Une vraie plage, très rare à Sharm, pas de cailloux. A 2 pas du vieux souk. Navette gratuite pour Naama bay et Soho square à réserver d'avance le matin. Allez-y, la sécurité à Sharm est bien supérieure à d'autres endroits.

Very relaxing hotel. Great food and service. Staff are very professional. The hotel has a nice sandy beach and swimming pools and all external areas are well maintained. Would definitely return to this hotel.

Was a nice surprised that in addition to the great service and facilities, the hotel were in the IN the city. Usually all inclusive hotels are far away, but this hotel could be part of the old market, you are at walking distance of hundred of stores, cafes and bars.

We visited the hotel two days ago (2 adults & 1 year child). To be honest the first impression wasn't that good as we the receptionist wasted a lot of time finding our reservation and some other problem with his attitude, but a few hours later we had a telephone call from the manager Mr. Hossam who apologized for everything and tried his best to make us feel comfortable during our trip, starting by upgrading our room and keeping contact everyday. The hotel overall is a good value for money, it's perfectly located near to the old souk with a private beach attached to hotel (no walking or transportation needed to the beach). It's not the kind of big resorts with a main building shaped as U letter but it's quiet and the room's terrace has a great view. The food is okay and again we enjoyed our stay thanks to Mr. Hossam I would recommend the hotel.