Byblos Resort & Casino

Arrived at the property on the evening of Sunday, March 15th checked in and was shown to our rooms. On the evening of Monday, March 16th our hotel room was robbed. My friends wallet and jewelry were taken from their rooms while we were at dinner across the street. We found out after we had returned to the hotel room around 9:30 pm. We search everywhere because we did not believe we could have been robbed because this had never happened to us before. We checked our accounts online and saw that someone had used one of the check cards at a local gas station while we were at dinner.Immediately we went to the front desk to report the incident to find that the office had closed at 10 pm and only a night security guard on duty. The security guard spoke no English which was a another barrier we had to get over in the middle of the night. With the little Spanish we knew we were able to tell him that we were robbed and asked to call the police. The local police came, took our passport numbers and told us we had to go to the police station to make a formal report which we did. We decided to check out of the hotel because we no longer felt safe there. In the morning we spoke to the hotel manager as we were leaving, he sincerely apologized and said he would give us a full refund for our stay at the hotel. I am making a formal request to have a full refund from Expedia/Byblos and will wait to see what happens. The hotel was fine but the violation/robbery was very scary and scarring.

Kelly, Séjour entre amis de 4 nuits, Début du séjour le 15 mars 2020

Avis voyageur Expedia vérifié

Very friendly and knowledge staff. From right outside our room we saw monkeys, toucans and more

Séjour entre amis de 3 nuits, Début du séjour le 15 févr. 2020

Avis voyageur Expedia vérifié

Great location, convenient to many restaurants and to the beach.

Séjour de 4 nuits, Début du séjour le 10 févr. 2020

Avis voyageur Expedia vérifié

Nice cabins, friendly staff, good restaurant, lots of monkeys

BM, Séjour en famille de 4 nuits, Début du séjour le 8 janv. 2020

Avis voyageur Expedia vérifié

The hotel is really old and run down A no no to go back or Reccomend Internet poor in the room old furniture with a 16” tv pretty sad

Séjour de 3 nuits, Début du séjour le 18 déc. 2019

Avis voyageur Expedia vérifié

First the cons. We arrived at night, toilet running. No phone service after 4:00 pm so next day, they sent someone to fix toilet. Following day, workers had to come fix door knob. I wish they fixed things before renting out room. Wifi worked only at twenty percent of time, so we were unable to plan some things and without internet we were bored at night. Byblos really needs to put in more routers. The worst issue we had was a horrible stench smell coming from bathroom and since the balcony did not have a screen, we could not open windows at night due to animals. I wish I had complained about the smell as soon as I had gotten there, but I did not know were the smell was coming from. I think it could have been the duty of the cleaning staff to take care of the stench smell so I gave no tip when I left, because it really ruined it for us. At one point I said I wanted to leave, but they would not refund. Air conditioner was directly above a bed and could not keep it on cause it would cause headache. So night time was very uncomfortable. Queen size bed seemed to small. The stairs was very steep and no elevator. We are relatively good shape, but it was hard going up those stairs so frequently. I was thankful for free breakfast, but basically only one thing on the menu was free. Every day, black bean/rice and scrambled eggs. Now for the pros. The hotel is situated near bus, supermarket and bank and beach. It was one of the more affordable hotels.

Doby, Séjour en famille de 9 nuits, Début du séjour le 28 nov. 2019

Avis voyageur Expedia vérifié

Excellent place. The staff is awesome. Good hotel to see animals.

Pablo, Séjour en famille de 3 nuits, Début du séjour le 24 nov. 2019

Avis voyageur Expedia vérifié

Nice friendly staff, however, there werent enough towels for the pool when we went to get ours.

Séjour de 1 nuit, Début du séjour le 23 nov. 2019

Avis voyageur Expedia vérifié

Food was good, staff was friendly, atmosphere was great. There was a theme at the bar every night of the week.

Séjour entre amis de 2 nuits, Début du séjour le 22 nov. 2019

Avis voyageur Expedia vérifié

Nicely located in between old trees and small river.

Séjour entre amis de 1 nuit, Début du séjour le 7 nov. 2019

Avis voyageur Expedia vérifié