Grosvenor Pulford Hotel & Spa

Weekend away for husbands birthday, stayed one night. This Hotel is set in lovely gardens about 10 minutes away in a taxi to Chester. Staff very friendly from reception, bar staff to restaurant staff. What spoilt the stay was that the air conditioning in the room did not work. We asked the receptionist on arrival to check it was working and was assured it would work in approximately 15 minutes and that they would obtain a fan which never came. The room was so hot ,the windows would only open marginally so we had an awful nights sleep. Next morning when we checked out & we were asked about our stay we said about the air conditioning and apparently other guests had complained too. We were offered 20% of another stay which we declined. We were informed that the manager would contact us on Monday which they didn’t and we had to ring the Hotel a couple of days later. The receptionist said that the Manager was off duty but again didn’t seem interested in trying to resolve our complaint. The customer service is APPALLING! Because we booked through Hotels.com they can’t offer us any compensation. The room cost £250 per night . Apparently because they don’t advertise air conditioning it is irrelevant if it doesn’t work! It is such a shame that the customer service are not interested in resolving your genuine complaint. If you book this Hotel book with caution particularly in the summer months. Air conditioning in the reception area works fantastically!!!

Excellent service including care and a present for our dog. Wonderful food and service from all the staff. Have been many times before and will do so again. Thoroughly recommend the hotel.

Great facilities for a relaxing stay. All the staff were friendly and helpful.

We had seen reviews commenting on the decor of the hotel being outdated but this was not the case for our stay. We had a lovely stay here, our room was clean and comfortable with a lovely view of the garden and didn’t seem outdated at all. There was a wedding reception that evening so we could hear the music. However, it didn’t go on late and didn’t really disturb our stay. The ladies who were working on reception (both hotel and spa) were very welcoming and helpful. I would stay here again.

It is so beautiful!