Precioso hotel, limpio, bien cuidado. Deben hacer un mejor esfuerzo en el personal. El proceso de check in fue lento. CĂłmo llegamos unos 20 minutos antes del horario de check in, pues tuvimos que volver para que se nos entregue la habitaciĂłn. Por lo visto, no estaba lista y tuvieron que cambiarla. Igual, esperamos varios minutos. HabitaciĂłn fue preciosa, limpia. Cuando llegue colocaron las sĂĄbanas medio mojadas, les pedĂ al personal de limpieza que la cambiaran y asĂ hicieron. Las bebidas en los bares y la atenciĂłn en los mismos fueron muy buenas. El tema estĂĄ en el personal del restaurante de buffet y del restaurante que elegimos para cenar, el italiano. En el buffet por lo menos en los almuerzos, el Gus para tomar la trajeron casi al finalizar nuestros almuerzos. El primer dĂa pedĂ una copa de vino blanco y nos le llevaron casi al irnos. En el caso de restaurante italiano, la hostess tuvo preferencia y sentĂł una familia antes que nosotros. En vez de tener una actitud de servicio, fue a âmostrarmeâ el orden de llegada, como que nosotros sabĂamos en cuĂĄl habitaciĂłn estaba la familia que ingresĂł antes. Al final se pudiera decir que esta actitud no debiĂł afectar nuestra cena, pero si lo hizo. EstĂĄbamos incĂłmodos y no pudimos disfrutarla como esperĂĄbamos. Esos pequeños detalles afectan la experiencia, espero que si alguien del hotel lee esto, sepa que estos comentarios lo hago con el propĂłsito de que mejoren.
Superb hotel, refurbished very recently, the rooms are almost brand-new, spacious and well equipped with a huge bed and the sofa bed for our toddler was perfect. We had a beautiful view of the resort and the sea on the 4th floor. The hotel is quiet, clean and the staff are very kind. They donât ask you for tips (not like at the Sanctuary or the Ocean Blue). The food quality and choice is the best we had so far. They have kids menu and variety of choices. The hotel offers to club members a private restaurant and a pool. The hotel has good entertainments in the evening, concerts, cigar-making, caricatures, beach parties. Barbecue parties. They have a kids club and we used the nanny service as well with a qualified staff (15usd per hour). We used the spa and it was nice too. We really liked our stay at Dreams Cap Cana and we will return here in our next stay in Dom Rep.
Ps: Do not book Ocean Blue, avoid at all costs. I had food poisoning and I was unwell for 2 days, the hotel is old, rooms smell mold, staff asking for tips⊠the beach is beautiful but thatâs the only good thing about ocean blue.
The manager is very nice Lady , she came out to welcome us.
The staff was very friendly and helpful, at the tennis court Miguel made our satisfaction when it came to play , Alfredo, Francisco, Manuel and Joel were awesome .
We arrived the same time as 2 tour busses that were from a cancelled flight. The place was slammed. But the Staff truly were amazing at Checkin. Hard working and doing all they could do. Something I didnt see for 5 days prior at a different hotel.
I didnt use the amenities as I was just there for 12 hours for a delayed flight. But was shocked when leaving couldnt get a bottle of water unless I paid at the coffee shop.
Let's start with what I didn't like..Upon arrival we were greeted with what should have been our butler but he was just definitely a sales person trying to solicit us to go to secrets cap cana for breakfast which is a time share. Ummm. No we are here for a vacation not a sales pitch. After we said no thanks we didn't see him again
He wasn't our butler ..We had preferred club which comes with a butler but we didn't have one at all the entire time. The preferred area didn't offer premium liquor which should have been provided instead they offered it for a sales price which is offensive. We have had the pleasure of having preferred club at Secrets Royal Beach and Breathless we were able to enjoy premium tequila like Don Julio at least for shots or drinks without having to buy the bottle which is why we paid for the upgrade.Let me not forget to mention our room was right above nightly entertainment.We had to endure that for the night before they changed our room which to me should have been an upgrade for the inconvenience. The one thing that I would say was good was the food. The environment is drab and gives a retirement feel.I'm 45 not 65 although I enjoy relaxing I like to be entertained as well. The beach was lack luster and had no readily present staff.Please overly consider ither options before staying here.
we booked undet Margaritaville and the puctures of the beach were nothing like the beach they have. it was rocky and you couldnt even go on the beach. we had to walk down to the private beach and that beach wasnt wven that good
Staff were amazing.
The Beach was horrible, couldnt even use it. Rocky broken glass seaweed over ran it. Not anything like pictures showed. We were very disappointed, we know there was a buy out after we booked, but there should be some refund because the beach was not useable, large equipment on beach. Will not stay here again, and not recommend. Not what we paid for!