I recently stayed at The Londoner this past weekend with my husband for a short vacation. I travel frequently for work and always prioritize comfort, which is why I chose your hotel. Given the premium price of over âŹ150 per night, I had high expectations.
Unfortunately, several issues significantly impacted our stay. Upon entering the room, we noticed that the ceiling wasnât fully painted â a surprising oversight. The room temperature was also difficult to regulate; it was either too hot or too cold, with no comfortable balance. While this was manageable, what followed was not.
The shower was leaking badly, with water reaching all the way to the entrance door. We reported this to reception, and were told a technician would come the next day â or that we might be moved to a different room. However, the issue persisted the next day, and we were informed the technician likely didn't come because it was Sunday. This raises an important concern: how can a hotel of this standard not have technical support available during weekends, especially during peak guest turnover?
Additionally, no offer was made to change our room that day, despite the clear discomfort. The leaking water left visible footprints in the room, and even after housekeeping had been through, the stains remained â a sign that the cleaning was not thorough.
Breakfast was passable, though limited in variety. The pineapple served was brownish, which was off-putting, though I did appreciate that fried eggs were fres
