Fairfield Inn & Suites by Marriott Orange Beach

Don't stay here

AC didn't work, so they changed our room. New room didn't get very cold. Had the parking lots taped off, cold breakfast and stop serving coffee at 9am. For $250/night this place was a joke and I won't stay there again

Séjour entre amis de 1 nuit, Début du séjour le 12 avr. 2021

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Hotel Needs Major Help With Cleaning

We arrived at 3pm to check-in. We called ahead of time and we’re told our room was ready. They put us in a dirty room which had food on the desk, food splattered on the walls and it smelled awful. After a 2 hour wait they moved us to another room that was a little more clean, but there was blood on the curtain and nasty gunk on the bathroom floor. I would never allow my family to stay at this hotel in the future. I would like to request a full refund. Unacceptable to pay almost $300 a night and deal with this much uncleanliness.

Blake, Séjour en famille de 1 nuit, Début du séjour le 9 avr. 2021

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Not what we expected or wanted.

First off, we were told we could check in a little early. Which, we knew was a longshot. And we’re not upset that we couldn’t. But, we ended up having to check in an hour and a half late. Because, they did not have the room ready in time. Second, the employees were not very friendly at all. They were obligated to help. But they were not helpful. They reluctantly gave us towels and things like that. But they were not accommodating or kind. Third, We we’re very disappointed that after going back to the hotel room three or four times that no one was cleaning the room. We missed the memo – that was not told us or posted anywhere – that they were not going to make the beds or clean the room. So we eventually did that. But, no one even bothered to come and get the trash or come and get the old towels. Or get a new towels to us. Nor were we told that we needed to pile all of the towels outside of our room on the floor by the door ourself. And get our own trash out. Ridiculous. Also, we found coffee cups that were old behind the bed on the floor. That were not ours. When we checked in. And what appeared to be a baby diaper behind one of the couches in the suite. I’m not going to lie, I expected better from a “suite“. We did not get the quality that we wanted or the vacation stay that we wanted for the price that we paid. We are very dissatisfied. We expressed that with the front desk several times. They did not offer to make it right or apologize. They simply deflected.

Michael, Séjour en famille de 2 nuits, Début du séjour le 7 avr. 2021

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Okay but not what was advertised

Pool and hot tub was closed due to fencing that had not been repaired from last year's hurricane. That should have been indicated on the website. Staff was very friendly to guests but we witnessed three instances of them arguing with each other in very public places, in front of guests. This made us feel extremely uncomfortable. Especially when they paused their argument to wish us a good day, and then went right back to arguing. It was very weird. You also have to walk about a block and cross a heavily trafficked street (main street) to get to the private walkway to the beach. It definitely wasn't the worst place I've ever stayed, but not exactly what was advertised either.

Wade, Séjour de 3 nuits, Début du séjour le 1 avr. 2021

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Spring break from Illinois

We enjoyed the room and it was very clean however we were in need of towels and it took us several times to request towels before we got them. Also it would be nice to have more than one small trash can in the bathroom since the trash is not emptied unless you empty it yourself. The breakfast since I assume since COVID is not worth it. The grab and go bag without having a choice of what you get is a waste of my money. The hotel is nicely located to beach access. I appreciated the free parking also.

Sandy, Séjour en famille de 3 nuits, Début du séjour le 28 mars 2021

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Leaking ceiling in room 219!!

Had stayed at this hotel before so I expected a great stay!! Room wuz clean but the ceiling had a leak!!! We called downstairs and they came up and looked at it but didn’t fix it!!! Don’t stay in 219!! Other then that staff wuz nice and it wuz only one night so we made due!! Would look for other options before staying again! But I could stay again if needed to.. hopefully without the bucket

Steve, Séjour de 1 nuit, Début du séjour le 27 mars 2021

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Disappointed

The hotel needs updated terribly. I had some complaints regarding the cleanliness of my room when we first checked in but the manager made sure the issue was taken care of. For the price and location, the hotel was overall disappointing.

Brianna, Séjour en famille de 2 nuits, Début du séjour le 19 mars 2021

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Good place to stay for the cost

Ladies at the front desk were very friendly. The room was spacious and clean. Didn’t give us enough towels for the number of people booked but that was an easy fix. The hallways were pretty dirty and the pool/hot tub was not listed as closed however it was dirty and broken tiles around the hot tub. The breakfast was grab and go due to covid but it was good. Close to a lot of things and not far walk or drive to the beach. Best part to my kids was the alligator and turtles that lived in the canal out back (don’t worry it’s safe and they can’t get you lol).

Tina, Séjour en famille de 2 nuits, Début du séjour le 15 mars 2021

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Pool and hot tub closed. Grab and go breakfast Not on the beach as it says. You have beach access a ways away and across the main road

Amy, Séjour en famille de 1 nuit, Début du séjour le 14 mars 2021

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Very nice,

Séjour de 1 nuit, Début du séjour le 11 mars 2021

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