Candlewood Suites Dallas Plano East Richardson - Plano

I was happy with the service I received while I was there

Just spent one night there and did not have much time to check out the area. The room was fine and clean.

The front desk attendants were wonderful and should be commended! The bed was a bit uncomfortable.

We've stayed at this hotel the last 3 years. And we've noticed this trip that the hotel seems to be declining. We had booked 2 rooms. The room my mom stayed in, the shower didn't work, you could move the faucet. There wasn't maintenance over the weekend so they finally decided to move her to another room. Or should I say give her a key card for another room, they offered no help in helping change rooms. The room I stayed in the ice maker didn't work. I will admit that the lady at the front desk did go and get us a bag of ice and apologized for the inconvenience. We also noticed weak spots in the floors along the hallways and in front of the elevators. And the biggest complaint of all was the inconvenience of getting in and out of the hotel. The entrance is just past an intersection so your usually waiting a good 5 minutes before you either take a chance and just pull out in front of someone or someone is actually considerate enough to stop.....but even then you still have 2 other lanes that the drivers may not be so kind. After this trip we've decided to look at other hotels for our next vacation.

Staff was very nice and helpful. The hotel was a bit old and therefore the frig was noisy. I am not a light sleeper so it wasn't a problem.