We arrived at 7.30 pm. The door was closed as well as the reception shutter. Two guests were in the lobby and saw us coming towards the door and opened it. As we could not see any reception, we took the lift to the first floor which was a room floor. We went down, trying to call the hotel and the reception was opened. The receptionnist jumped on us and asked why we did not read the message on the door and called her as shewas on the floors following the death of a client.
Since we did not had a chance to read it, we tried to explain that guests opened the door for us. She went on barking at us all kind of nonsense. She had an answer for everything. I asked to be reimbursed for the night and offer to move to another hotel as we were not welcomed. She told us that she could not do that as I had booked on expedia. As a matter of fact as an hotelier she could not undertsand why I was going through a platform to book and not contact the hotel directly. I got a full load of unpleasant comments and a threat to call the Police as I supposedely threaten her. Suddenly a older lady came and told me that client was not king and the 2 of them continued although I was asking for my room key card as I just wanted to relax. What a nightmare scenario.
The room was ok. The temperature is controlled from reception. There's no heater in the bathroom. Bed mattress was good but pillow too soft. Hotel is pretty quiet. Based on the experience and other similar comments. Just avoid this hotel.