CLC Encantada Resort Vacation Townhomes

Rien à redire les maisons en location sont parfaite équiper d’un jacuzzi sur la terrasse admosphere agréable il ne manque de rien à conseiller entre amis ou en famille à coter de Disney World d’un centre commercial j’y retournerais

Notre 2e fois à cet hôtel et toujours satisfaits! Près de tout, très propre!

Belle grande maison en rangée, bonnes commodité et spa privé. Tranquille. Nous recommandons.

Excellent localisation pour aller a Disney. Toutes les commodités disponibles.

Nous accordons une note de 4 sur 5 car si dans l'ensemble, tout était très bien en termes de commodités, site, personnel à l'accueil courtois, nous avons rencontré des problèmes à notre arrivée. Nous sommes arrivés très tard (minuit) et nous n'avions reçu aucune instruction pour l'accès en dehors des heures normales malgré les courriels adressés à l'établissement. J'ai été dans l'obligation de placer un appel avec mon cellulaire pour indiquer que nous étions arrivés et que nous étions en attente devant la barrière. Ensuite, l'enregistrement s'est bien déroulé. Points forts : maison spacieuse et confortable, spa privé, tranquilité et sécurité. Points à améliorer : vieux tapis dans les chambres à remplacer, service à la clientèle au restaurant, lits pas très confortables (matelas mous), des papiers mouchoirs et bacs à recyclage dans les unités seraient appréciées pour ne pas dire essentiels.

It was a good experience. TV's & washroom in every bedroom. I do recomend.

Check-in wasn’t bad but the bed in the master bedroom was broken and had a dent at the head of the bed. We purchased groceries and couldn’t keep it out due to the roaches that were crawling around at night. Wouldn’t stay here again because of that.

When we arrived, we didn't know this was a gated community. There was no one at the security booth for a while, and once he arrived to help and give us the code for the gate and our unit, he was quite rude and seemed annoyed and suspicious toward us. The accomodations were ok. The hot tub was a nice amenity. When I grabbed dishes out of the cabinet for breakfast, the top several plates were dirty and had hair on them. The mattresses and couch were very worn out and had huge pits in them where the springs were shot. All in all, it was a decent place, much better than a hotel in that neighborhood, but I don't think we would return. Some maintenance updates as well as some pictures on the walls to cozy things up might be a nice touch.

After traveling across the country we had to check in with a security guard who was very nice but not helpful in answering questions. Got checked in and found out we had no hot water. After hours on a Saturday, no one available to fix it. Then 3am the smoke detector starts beeping. Next day someone gets the hot water going while we are enjoying Disney. Now evening of day 3, NO HOT WATER again!! Again after hours and can't get anyone to look at it. It gets fixed the next day and stays on for the rest of the trip. During this whole time I called a dozen times asking to speak to a manager to fix the situation and be compensated for services not met. I'm still waiting a month later.

I will not book here again. I booked for a birthday retreat for my mom and aunt to first be put in a room i couldnt even get into because the battery was dead on the door, to then get in the room with no internet and wifi and being told i needed to change units, to then try to get in the jacuzzi Saturday night to fond out it has shorted out and the jets and lights no longer work, went to the clubhouse to let them know thats the main reason i booked the room was for the jacuzzi to be placed in another place with a POOL NOT JACUZZI so i packed my belongings back and stayed in the room with the jacuzzi to find there was no supervisor on grounds and i wont get a call for a refund or to fix the issue until Tuesday