Hôtel des Tonneliers - Cruche d'Or

Petit hôtel très sympa, chambres petites mais bien agencées et bien équipées. Une très agréable surprise pour un hôtel de cette catégorie. Extrêmement bien situé pour visiter Strasbourg.

Chambre très correcte mais quelques défauts dans les équipements : la chambre de la salle ne tenait fermé que fermé à clés. Porte de douche ne tenait pas très bien

Hotel de choix lors d'une visite d'affaire à Strasbourg. L'emplacement est idéal et la qualité des chambres est de valeur.

Came back to the room after dinner, only to find there was no electricity in our room! The guest next door arrived shortly after, and her room was also affected. The both of us desperately tried calling the emergency numbers given to us at check-in. One of them rang to the phone we were standing next to in the hallway! The other line was never picked up. (There is no overnight staff physically present, apparently). We packed up and left, spent the night in the train station, so we could have access to any power source. Made an additional trip that next morning to discuss what happened, and still there was no staff on site! I couldn’t even let anyone know we were leaving (we prepaid through hotels.com), and simply hung our room key on the pegboard by the door. And hotels.com has been extremely unhelpful about this, we would like a refund for the night our room was not habitable, they are suggesting a credit for future booking, as if I would ever use their service again.