Encanto Riviera

The good: It was the third time here. Location is the best, good price for what you get. Apartment Condition depends of how lucky are you. I think units belong to different owners if you are lucky you get and amazing one, not all units are in the same conditions. We had to ask to move to another apartment, the good thing , they did fast and kindly. Good administration and very nice girl in the front door checking people for clean hands and shoes. The bad thing: 3 times had reviewed the same thing INTERNET IS VERY BAD and continues awful after 3 years. For people like me , internet is very important. I need to check my business regularly. Sadly today bad connection is a factor to not select a property to stay.

Séjour en famille de 7 nuits, Début du séjour le 2 janv. 2021

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We were disappointed with our stay this time. We stayed here many times before and we always felt like we were home. This time was not a good stay. The room was in poor condition and needs to be updated. We are not sure if we will stay here again. The one thing we do like is the hotel is quiet and no one bothers you. The location is great. We like the secure at the hotel. Just update the rooms and the hotel is perfect.

Paty, Séjour romantique de 2 nuits, Début du séjour le 23 oct. 2020

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nice roomy stay

It was very nice and clean

Janet, Séjour en famille de 1 nuit, Début du séjour le 12 sept. 2020

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I stayed here over 30-40 times before and in the past i was always very satisfied with my stay. I always felt like i was home. The previous staff was exceptional. This time there were issues. Upon our arrival, the room was not ready. The bed was not finished. There were no towels I the bathroom. No toilet paper for the bathroom. I had to ask many times and i still never received everything. Finally after i complaint then i finally for the simple things i needed for my stay in the room. One thing that i have told the staff since i have been coming to the Encanto for so many years, there needs too have a TV in the bedroom too. I do love the location of the Encanto. It is relaxing and quiet.

Paty, Séjour romantique de 7 nuits, Début du séjour le 23 févr. 2020

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This place should get 5 stars. Very well located, close to big supermarkets, restaurants and close to the 5th street. Stylish apartment , really big and confortable. Some Issues with AC, toilettes but the staff personnel always were ready to help. In my case the main concern (Because of my job), was almost no internet in the room. People like me need to be connected and the connection never worked, sad. So if it is fixed I thing is a 5 stars place.

cach18, Séjour en famille de 10 nuits, Début du séjour le 1 janv. 2020

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massive apartment

The property is part rental and part privately owned apartments. There is a 24 hour security guard at the front door, and the front desk is manned most of the day. Our apartment was a huge 2 bed on 3rd floor, with private access up to the roof, where there is a bar-be-que section and the pool. The pool is quite small and the sun loungers are quite brittle but more than adequate. The apartment itself had 2 bedrooms, a super king and twin queen beds, 2 bathrooms and a large lounge / diner / kitchenette area with a hob, microwave, fridge freezer, blender, toaster and coffee maker Beds were comfortable, AC in both beds and lounge, 2 balconies one overlooking the bus station, the other the internal garden area. Overall a very pleasant base close to the main tourist area, and well worth the stay

Sarah, Séjour en famille de 7 nuits, Début du séjour le 25 déc. 2019

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Love it all the time

I allways book this hotel firstofall it is a corner from ADO bus terminal. The appartement is spacious very clean and well situated there is a Walmart 5 mins walk restaurant close by and if you want to cook there is an equiped kitchen, The pool on the roof is a nice size and clean I just love this place

Sylvie, Séjour de 3 nuits, Début du séjour le 12 déc. 2019

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Great location and very welcoming and attentive staff. Condo needs a safe and could benefit from additional kitchen items such as a frying pan and wine glasses. However, would definitely stay there again.

Barry, Séjour en famille de 14 nuits, Début du séjour le 1 déc. 2019

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What a wonderful pleasant stay I had at Encanta Riviera in Playa del Carmen. Because of flight delay I had a late check-in. The staff and security were all very helpful and they certainly knew their business. The room was just as lovely as the site photos. It was clean, roomy and had all the needed amenities to make for a comfortable stay. The price was certainly enchanting. I will make this my number one spot when I return to the area. Great job all!

Séjour en famille de 2 nuits, Début du séjour le 30 août 2019

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The minute I walked in, I was greeted BY NAME by the clerk! Believe me, after a long day of travel, little things like this really matters. Check in was a breeze and the apartment was clean and in good condition. During my stay, any questions I had were answered with a smile. A few minor complaints - In the description, it said that your apartment includes a private pool. This is inaccurate What they were trying to say was that there is a private roof-top pool for guests. No biggie, but it would have been awesome to have a private pool. :) The windows/balcony. There were no screens!! at night I like to turn off the AC and open the windows to get some fresh air at night. This was a challenge as the Playa del Carmen mosquitos are a rather RAVENOUS bunch so bug spray is a necessity. Also, my apartment did not include a dishwasher nor the in unit washer and dryer that I saw in the pictures. Again, no biggie for what I paid. Lastly, the apartment could use an update particularly the kitchen but this was definitely not a deal breaker. All in all, I enjoyed my stay and would definitely come back again.

Séjour de 5 nuits, Début du séjour le 26 avr. 2019

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