Novella House

Very accommodating and friendly!! Apartment was very clean

A good location and very helpful service. We were disappointed in the "Superior Triple Room" with city views however. The website shows a room bathed in light, while the reality is that it was quite dark with windows onto the shaded narrow street. The "bathroom" is the size of a cupboard with a toilet and washbasin. The shower is separate. It did the job but all in all, the marketing does not portray the reality.

Beautiful room, very clean and relaxing. Smooth transition checking in and checking out. It’s also very close to the train station! Only stayed in Florence one night, but Novella House made me wish I stayed longer!

Room was great, staff very friendly and helpful. Bed not real comfortable, almost felt like it was domed in the middle. Neighborhood marginal, with a halfway house across the street, and several shady looking people hanging around, smoking heavily, strange smells, dirty streets. Always felt like we had to keep looking over our shoulders when we walked in and out of there.

Our train was delayed, so we arrived later than expected. However, we were greeted warmly and shown to our apartment a few blocks away from where we checked in. The old apartment looked recently renovated. It was modern, clean, comfortable, and in a great location for seeing historic Florence. It had a nice kitchen, which was fully equipped, small balcony, and stairs to climb to the third floor. We were able to store our luggage after check-out.