The clerk couldn't find my prepaid reservation, even though I handed him a confirmation that the hotel had sent. He then re-charged me for the room and I had to get him to back those charges off my credit card. The breakfast did not look nice, so we chose to eat elsewhere. The sheets gave my husband hives.
Stayed with my child and had a mixed experience. The hot tub was out of service, and we found a pile of ants in the first room. Staff denied it, and no compensation was offered. The second room had broken fixtures, no toiletries, and a dirty cloth in the shower. The pool was fine, and one staff member at breakfast was friendly. This hotel has potential, but right now it feels neglected and run-down.
The check in process was a disaster, the front desk clerk after 20 min attempting to check us in, gave up and asked me to have a seat while he helped others in line. After we finally got a room key only to find the room was still dirty and this was after 4pm. They gave us another room but the whole process toke over an hour and they refused to do anything to compensate us after paying $185 for a simple room. We will go to Super 8 next time!
This hotel is under construction in some rooms. The sports bar was not openâŠthe ice machine had no ice. The rooms that we booked were SO darkâŠthey definitely need more/better lighting. The beds were comfy. The bathroom amenities (shampoo etc) were really nice. Free breakfast was good. In my opinion, this hotel is highly over-priced.
The lobby was very nice. Hot tub closed. The room's lighting was dim and tired looking. The curtain does not has sheers behind the curtain so you cant use natural light without people walking past your window.