we had a terrible and good experience at this hotel. Check in was great and the following day was going well until we travelled to Cromer and returned very late. We noticed that our bags have been taken away from the room and the receptionist and the night porter (acts as security officer) looked into our eyes and told us nothing can be done because there is no way our room will not be cleaned but bags taken away. Bags containing food, fruits, nuts, vegetables and water plus the things we bought to use for a game which we completely forgot until we left the hotel to go lodge in another hotel at Norwich City Centre.
The hotel is very spacious, well maintained, pizza taste well, Gym and Pools are very clean and very recommendable. we really enjoyed the gyms and the pools but the attitude from the receptionist and night porter got us wondering if they truly cared about the wellness of their clients.
we felt very unsecured throughout the night until morning time pending when the hotel manager will resume her shift so she can look into the situation and also look into the CCTV to see who has gone to our room to carry our bags , pizza wooden plate without cleaning our room.
The manager also told us that if our room was not cleaned, then nobody will take our bags. we were very angry and was advocating for the CCTV to be reviewed .After asking their chief housekeepers, they told us that Cleaner removed it and she has trashed it . They apologised and refunded us for 1 night.