6/10 Bien
12 avr. 2025
This is not a 5-star hotel
The hotel tower is incredible, well located, the shopping centre downstairs very practical and the car park with a Tesla Supercharger in amazing for EV owners.
However, we were disappointed once we arrived in the room: the minibar doesn't keep the cold out, the large blinds don't open and close properly, the toilet shower leaks, the technical hatch above the shower doesn't close... and the list goes on… The sheets are also of poor quality, they are damaged. The machines in the gym are old and of poor quality. You book a SPA "Facial and Head" massage, and they give you a full body massage (why?). Then, when you access the SPA (for which you pay), you realise that the hammam is switched off. A €30 cheese board on the rooftop? Good idea but wait at least 45 minutes to get it, because the restaurant's kitchen is swamped. All these minor problems are not serious, although they are unacceptable for a 5-star hotel, so it's not a 5-star hotel. Management, wake up and train your teams please.
Florian
Florian, séjour de 5 nuits
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