To even call this a 4**** star hotel is a shame, the hotel was new and quite ok. But I have never had such a poor and bad service experience in my whole life prior to this visit at Muong Thanh Luxary in Phu Quic..
Staff couldnt speak English properly or at all.
Ordering food took way too long and getting drinks cuttlery etc was never coordinated nor on time so.
We stayed in the room 918 a suite on 9th floor, and 2 out of the 6 days they forgot the clean the room other days they didnt bring us enough towels or toilet paper.
We fighted hard to get an extra chair for the balcony and a table so we could sit out side and see the sunset. And they managed it for us.
Breakfast was ok, but the capuccino machine was out of order all week.
Check out time is 12.00 at 12.15 they called us and reqeusted us to leave the room immediately or they would charge us an extra night.
During the visit I spoke independently with other guests from London/UK, Moscow/Russia and Seoul/South Korea they all had similar issues with the staff and service grade.
They need to learn how to treat guests properly.
Happy New Year!