The Edgbaston

We enjoyed the experience. GA warm welcome, great cocktail bar, well-appointed room, convenient parking. It was a tad disappointing to learn that rooms were available at short notice at a substantial discount tot what we had paid well in advance, but shit happens. Breakfast was good too. We'd definitely stay again.

Where do we start. At reception we had to ask the question. What time is checkout. What time is breakfast. No customer service skill. Just wanted our money. Dont care on how we as customer feel. Sent us to another building. Not told this. Was not asked if it's a special occasion. It was my birthday. Then taken to the room. Room cold. Ask for temp to be increased still the same. The tap was loose. Light not working in bedroom. Curtains dont close properly. Then in the morning had to walk to another building to have breakfast. And took ages. Asked for an item. Told us after 20min. That it was not available. Already having to wait over 1hour. Spending £200 on a night not worth it. Spoke to reception this morning. Said the manager would ring around 12pm. I rang to chat to them at 3pm.. guest what still waiting. .poor services over all not happy ruined my special day....do not recommend. Over priced. Let's see if I get responce

We chose this Hotel because it was close to where I was visiting. It was a wise choice, such a nice place. I'm interested in architecture and design and this place hit the spot and some. What's also nice is that everything there that you expect to have in a nice boutique hotel is there. Not only there but all really good quality stuff. The bedding, the free bits and Bob's, the drinks in the room all top end kit. This hotel doesn't provide a miniature cheap bar of soap wrapped in paper, you get Elemis. Worth every penny.

We stayed at the Edgbaston for a night and was a short taxi ride from the city centre. Upon arrival I was greeted and shown to the room. The room was excellent and good value for money with a good range of coffee and snacks with complimentary water and milk. We found that the smaller details were a little frustrating when the plug in the room wasn’t closer enough to the mirror for my partners straighteners and we were served cold water in the tea pot. Our check out was a little frustrating as we had to wait a good 10 minutes to speak to someone as she couldn’t be found and our 50 pound deposit wasn’t given back to us as it takes 3 days to return to our account. Overall it was a satisfactory stay and would stay again