I warned the staff that I would arrive after the operation hours of the front desk. They came very close to arrange a way for me to take my key from a safe. However, due to a "technical problem", they said that they didn't see my reservation, so they didn't arrange anything for my arrival. They could not be joined in any way, late at night. I had to sleep in a park somewhere in the city. Now, in the morning, they're trying not to refund the night. Catastrophic interaction with their clients! Very bad impression of the country!