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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property
Luxury beachfront property with free water park, near Puerto Cancun Golf Course

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Beach/ocean view
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Exterior
Balcony view
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet friendly
  • Non-smoking
  • Free breakfast
Main amenities
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • 5 bars/lounges
  • 2 outdoor pools
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
The price is $530
includes taxes & fees
$530 per night
Jan 7 - Jan 8, 2025

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 1206 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 602.8 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 958 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Smart TV
  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Smart TV
  • 479 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 533.7 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King | Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool King

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 517 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Smart TV
  • 958 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room | 48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Corner Suite Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
Smart TV
  • 747.2 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 958 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Free minibar items
  • 1033 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 479 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 479 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 1685 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, down comforters, Select Comfort beds, free minibar

Deal of the Day

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520

What's nearby

  • Ultramar Ferry Puerto Juárez - 19 min walk
  • Plaza Las Americas - 8 min drive
  • Puerto Cancun Marina Town Center - 9 min drive
  • Las Plazas Outlet Cancun - 10 min drive
  • La Isla Shopping Mall - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Tulum Intl. Airport (TQO) - 163 min drive

Restaurants

  • ‪El Mero Mero - ‬20 min walk
  • ‪Coco Café - ‬1 min walk
  • ‪Puerto Santo - ‬20 min walk
  • ‪Blue Water Grill - ‬1 min walk
  • ‪World Café - ‬1 min walk

About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Placing you just a 5-minute drive from Ultramar Ferry Puerto Juárez, Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, yoga, and volleyball. Guests can splash around at the 2 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps, and aromatherapy. Vista Prime Asado, one of 6 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a nightclub, and a rooftop terrace. The pool and helpful staff get good marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 416 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 6 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Golf privileges
  • On a private beach
  • Beach yoga
  • Beach volleyball
  • Pro golf lessons
  • Rock climbing
  • Kayaking
  • Surfing/body boarding
  • Evening entertainment
  • Shopping
  • Pool table
  • Bingo
  • Golf lessons nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (8428 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2019
  • ATM/banking
  • Rooftop terrace
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 2 outdoor pools
  • Free water park
  • Spa services
  • Outdoor pickleball court
  • Nightclub
  • Massage/treatment rooms
  • Waterslide
  • Wine tasting room
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 77
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 48-inch Smart TV
  • Cable TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Vista Prime Asado - Overlooking the ocean and golf course, this steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Bluewater Grill - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Himitsu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Mi Lucrecia - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site.
Long-term renters welcome.
Guests can rest easy knowing there's outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Frequently asked questions

Does Dreams Vista Cancun Golf & Spa Resort - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Vista Cancun Golf & Spa Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?
Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Dreams Vista Cancun Golf & Spa Resort - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (5-min drive) and Royal Yak Casino and Sports Book (6-min drive) are both nearby.
What is there to do at Dreams Vista Cancun Golf & Spa Resort - All Inclusive and nearby?
Have fun with onsite activities like kayaking, surfing, and volleyball. Additional recreation onsite includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 poolside bars and 5 bars. Dreams Vista Cancun Golf & Spa Resort - All Inclusive also has a nightclub and a private beach, as well as a fitness center and spa services.
Are there restaurants at or near Dreams Vista Cancun Golf & Spa Resort - All Inclusive?
Yes, there are 6 onsite restaurants, featuring local and international cuisine and golf course views.
Does Dreams Vista Cancun Golf & Spa Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Dreams Vista Cancun Golf & Spa Resort - All Inclusive like?
Dreams Vista Cancun Golf & Spa Resort - All Inclusive is located on the waterfront, a short 19-minute walk from Ultramar Ferry Puerto Juárez.

Reviews

8.4

Very Good

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Tracy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

excellent service from all staff.
AARTH, 5-night trip with friends
Verified Expedia guest review

2/10 Poor

Well…./ apparently for three days their air con had gone kaput. We arrived to the hotel and after they take our passport info etc, staff then say they will be moving us 45 mins away to another resort…… to their sister resort breathless. We were given no chance to choose our hotel a couple days prior. We made the most of the other hotel but we had hoped to stay at dreams
Claire, 7-night trip
Verified Expedia guest review

2/10 Poor

I Didn’t get To Stay here they moved us to dreams sapphire because of no Ac and down graded our room after we paid for a preferred club honeymoon suite king bed we called and nobody would help us that is our first and last time Going With hyatt!
Christopher Ronald, 7-night trip
Verified Expedia guest review

2/10 Poor

Upon my arrival, I was told that I was not able to stay there because the AC unit throughout the facility was not functioning. They sent me to a different hotel. I didn’t get a choice. I was so discouraged because photos online do not show the real reality. The facility is a lot smaller compared to pictures. I noticed the water kids waterpark is in poor conditions. There was mold between the walls. I was able to eat before I was obligated to leave. I went to the taco shop and their tacos were flavorless and meat was cold. I was very discouraged . I am glad I ended up staying at a different hotel which was way better than this one.
Aurora, 4-night family trip
Verified Expedia guest review

4/10 Fair

Issues with staff and manager resolving AC power outages during stay. Was not compensated properly.
Tinisha, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

I didn’t have good experience. It was a hotel scam. I reserved the preferred club master suite so my pregnant wife and 2 years old can enjoy the 3 nights and 4 days vacation. The AC wasn’t working and my kid was not feeling well due to the humidity. My wife was not relaxed at all as we were constantly thinking for how to cool ourselves. We had vip Checkin due to the preferred members but while we had to report the AC we had to go to the lobby and follow the queue. We were transferred to another hotel and that was not fair process. I spent a lot to get that experience of master suite double balcony ocean facing plung pool. And we were moved to dreams sands where nothing matched. The hotel we got moved to didn’t have balcony at all which was the primary reason I took preferred club master suite for. I was moved to 400sq foot box room from 1200sq foot room. Plan to spend luxury time with family turned into how to survive next remaining days. There was no honest conversation to let us know since we were downgraded in our plan they were sorry about the experience or any comp provided. In total it was the worst experience I could imagine for family vacation. I hope no one gets same experience.
Suresh, 3-night family trip
Verified Expedia guest review

2/10 Poor

Because of the inconvenient communication, we lost some money.Missed time.
xiangdi, 6-night family trip
Verified Expedia guest review

8/10 Very Good

Janie, 4-night trip
Verified Hotels.com guest review

2/10 Poor

All bad. The air conditioner is broken, they do nothing.
bing, 4-night trip
Verified Expedia guest review

4/10 Fair

It’s was ok, until the Ac Brooke and we have to go back and forth while the front desk stuff was getting aggravated with us and how we were here for our anniversary and it got ruined because of the ongoing issue
Behar, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jason, 5-night trip
Verified Expedia guest review

6/10 Good

Carolyn M, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Shayanansy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Baleigh, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This was my second year consecutive coming to Dreams Vista and once again we had an AMAZING experience. We have to be specially thankful to Jorge, Dania and Kendor at the beach/pool area who were so nice and provided incredible service! Esteban was also unbelievable!!! We has our chef at Himitsu during the Teppanyaki table experience and he was so nice and funny! Carlo’s, at the Desires sports bar was also very nice and welcoming! Excellent service!
Maria Clara, 6-night trip with friends
Verified Expedia guest review

4/10 Fair

I will not come back or not recommending at all. Food is terrible and not much choices. The same food everyday. Service is no good, special mention, Lucrecia Restaurant. Worst food i ever tested and air conditioning is was not working
Hilario, 6-night family trip
Verified Expedia guest review

4/10 Fair

horrible arrival time, no early check in. no call when room was ready we had to go and ask. room had no function air condition. had to complain about 4 times before getting a new room, that only had cold water. 90min meeting for preffered signup turned into 3 hours then they get mad when you dont sign up. Wendy was the only employee who listned to our concers. as far as restaurants waiters were also great, that was prob the best part of the hotel. dont waste your time and money here.
Jessenia, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Nice view
Juan David Soto, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice property, very clean and the staff is amazing
Mario Alberto Salazar, 3-night family trip
Verified Expedia guest review

4/10 Fair

iris, 4-night trip
Verified Expedia guest review

6/10 Good

This property is not friendly towards foreigners. Additionally, I received a facial at the spa, and the technician gave me Covid. Unfortunately, I spent the last day of my trip sick in bed with Covid. Lastly, I felt that the locals did not pay the same rate to stay at the resort. I will not be returning
Dana, 4-night family trip
Verified Expedia guest review

6/10 Good

It was not worth the money we paid. We upgraded to VIP and premiere thinking we were going to get extra care or extra incentives but didn’t get anything close to it except for being able to use the adult pool on the rooftop and restaurant. The hotel itself is nice and clean but staff was not very friendly. Some were nice and helpful, most were rude and didn’t want to help us at all with anything. I’m not sure if it’s because the hotel was understaffed but def didn’t receive the best care or service. I called front desk for 3 days straight regarding our AC not working in the room and it never got fixed or resolved. Didn’t offer to change our room either. Most dining closed early and certain days it was not open at all. Not enough area to just hang out if you’re in a big group. No dessert or coffee shops like other resorts. They only have room service after a certain time. My husband and I went to eat at the buffet for breakfast but they turned us away to change our shoes and clothing. I asked why and they said they are trying to change the dress code. We were wearing sandals, shorts and tank tops. But I brought up the fact that almost everyone in the buffet had on sandals, bathing suits, shorts etc and they didn’t have an issue with it. I brought it up to the manager and they didn’t seem to care or even apologized. I highly recommend staying elsewhere and don’t waste your money on this place.
Roderick, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The service was Great!
Lakesha, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I liked that they let me check in early, the amenities was abundant there was plenty of food and drinks. I got a little confused with the elevators but they have a map. The only complaint I have is that I used the app for room service and never received my order. I was told my other people staying there that it was best to call in.
Victoria, 3-night family trip
Verified Expedia guest review

General property information

Travelers Say
"It was clean, amenities great, nice pool, close proximity to sites."
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM