If there was an option for a zero rating, that is what I would give. My boys and I, stayed at this hotel while visiting for AAU tournament. When we arrived at 9:20pm, after a 12 hour drive, we waited for 45mins to be checked in. As we were next in line, the gentleman stated he was only checking in families that were there for basketball. We proceeded to go to the counter and he refused to check us in due "not being under the group booking." I explained to him why we weren't under the group booking and proceeding to show him that we were apart of a team. I further explained that we just drove 12 hours and would like to be checked in our room after he confirmed we had a reservation, but he refused and said "you have to wait other people have drove 12 hours or more and booked months in advance." It took an 1 and a 1/2 to get us checked in. Once in our room at 11pm there wasn't enough towels, which we didn't get until the next morning, after being told they'll bring them in 5 minutes. They barely had breakfast, in the mornings. The trash cans were pulled up and over flowing in the lobby. Staff was often rude and unhelpful, when asked for assistance or questions. It was the worst experience, I have ever had at a hotel establishment and my family and I travel frequently. I would never, ever recommend for anyone to stay here. Everytime we were in the lobby, we heard staff arguing with customers. Which was a big turn off.