4/10 Correct
10 mars 2025
Not Heat or Hot Water in the Room
I highly recommend you ask very specific questions before booking and checking in. Our room's furnace did not work, so it was 62⁰ degrees in the room all night. There were no extra blankets or sheets. We slept fully clothed in jeans and hoodies. Also, there was no hot water. It didn't even get to get to lukewarm after letting the shower run for awhile. When this was brought to the attention of the front desk staff this morning, we found that they were fully aware. We were told they kept heaters behind the desk for this exact reason. "We've had people out to look at it. Sometimes it works, sometimes it doesn't." We had no idea heaters were available because they withheld the information about the furnace. It wasn't posted anywhere in the lobby or in the room. The only thing they offered was a late checkout, which was ludicrous because why would we would want to spend anymore time in a freezing room? The room was clean and would have been great otherwise. The attitude of the staff clearly demonstrated they had zero cares. I went as far as doing a chat session with hotels.com's staff to make sure they were aware of this situation. The agent reached out to the hotel property and was told they would do nothing more. I feel bad because I am not a Karen at all. I was ready to leave it be, but the hotels.com agent was very kind and offered 10.00 to use towards my next booking. That was very gracious.
Angela
Angela, séjour en famille de 1 nuit
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