Hotel Deco

1. Checking in. - hotels.com told me everything paid for. Hotel charged us at check in for incidentals which kinda is frustrating cause that’s something thag should have been clarified. 2. Hotel room was not clean. At all. Handprints on headboard. Not swept. Bathroom shower was dirty. I cleaned it all myself. After I asked for someone to come clean, they said yes, no one ever came up to our room to clean. 3. The shower was gross. The grout was coming off and it was black and orange in every nook and cranny. GROSS. 4. Overall not near as nice as pictured. Seats were stained, no nice blankets, suite had no rug and no couch. 5. Multiple things broken. Safety wire on window was snapped. Curtain rods were bent. Curtains were broken partially off the rod snap things. Coffee table was broken like it would sway and wasn’t stable at all to set anything on. Asked for these things to also be fixed. Said they’d have someone come up to fix and clean what there was wrong. Again, no one. 6. Vallet caused damage to our vehicle. I wanted a romantic weekend away. And got nothing but a disgusting, broken, not nearly as pretty pictured room.

This place is great when attending a show at the Orpheum Theater right across the street!!! Love the complimentary cocktails in the lounge for Silver Status members.

Loud neighbors. Not much help from fromt desk. We went home at midnight. Rooms were nice. Bed comfortsble

The room was awesome! Taylor the desk guru was a blessing. He made suggestions that made the trip a lot more fun.

Was decent, stains in the hallway carpet. Molding fell off the corner in our room all by itself. Suite was smaller than we thought from the pictures. Service was great and room itself was clean.

I have repeatedly given this hotel the benefit of the doubt. From rave parties that management does nothing about to flooded showers, street noise that’s so loud it sounds like the people are in your room. Now they have gone to no ice machines and you have to call for a bucket of ice, and no longer any coffee makers in the rooms they will not adjust their coffee making time even though the hotels packed with people that have to be at a convention earlier than their normal 7 o’clock time but when you go at 7:15 and they still have no coffee people start to get really angry. There never seems to be a manager on duty to talk about the issues you’re having and they do not call you back as they say they’re going to.

The hotel is nice, however the room was way too warm for it being the beginning of March. When we arrived around 3:30pm the room was 76 degrees. By the time 6:00pm rolled around our room was 80 degrees. I asked the front desk about A/C they said the A/C can't be run in the winter since it is an older building and they do not have fans. We opened the windows (the very little that they do open) to let in the 45 degree cooler weather. When we got back from dinner around 9pm, our room had dropped down to 75. In order to keep the room cool we had to keep the windows open all night (which was not pleasant since it is downtime so louder with traffic/people). The coolest the room got was 74.

👍

Location is great

The room temperature was uncomfortable. It was extremely hot and stuffy. The hallways were also very noisy.