They overbooked the hotel and gave away our room, which we learned about after a 400 mile drive. We had booked a 2 room suite, which we needed for our family. They did offer a downgraded option but it didn't work for us, so we were offered a refund and the option to book another downgraded option at a different hotel next door. Not a good experience.
Very nice hotel. Breakfast was great with hot and cold options. Rooms were clean and comfortable. We booked a 1 bedroom but was upgraded to a 2 bedroom.
I was âupgradedâ upon arrival to room 203 since they had no king beds available. I was told the room was bigger but the bed was smaller. I had stayed at this hotel two times prior and was looking forward to a king bed but I was too tired so just took the âupgradeâ. Upon getting to my room I found the tv was broken with a little piece of paper that was taped to it saying it was out of order. The smaller sized bed was so lumpy, soft and broken in I was literally sinking in the middle. Iâm sad because I have always loved my stays at this hotel and location but I might look else where next time as my experience was not the same as previous stays.