This was very disappointing. We spent a lot to stay here. It was a "splurge" for us, and it didn't deliver like a "splurge" experience should. Here's some of the disappointments. They offered us alcoholic punch when we checked in, failing to mention that they were charging us for the punch. Our room, while nicely appointed, was a tad small. They have an on-site laundry, but the door to the laundry didn't work properly, and even though we mentioned that to staff, it didn't get fixed while we were there. Also, there were poor instructions for how to use the laundry machines. When I went for a massage during the "open" hours for the spa, the massage therapist wasn't in. And the staff, while courteous, didn't seem all that anxious to please. All of this wouldn't have mattered nearly so much if they hadn't been charging very expensive nightly rates. The experience definitely wasn't worth the charge.