Upon arriving at the hotel, everything initially appeared satisfactory. However, upon opening the refrigerator, we discovered it was dirty, with residue that could only be cleaned by disassembling it. The provided dish soap bottle was diluted with water, rendering it ineffective.
The most concerning issue was the sofa bed. The sheets were riddled with holes, and one of the pillowcases had visible dry blood stains. When I reported this to the front desk, I was instructed to leave the sheets out so they could be replaced. I was also promised a credit for the inconvenience, but this credit was never issued.
Additionally, the hotel requires guests to request room cleanings 24 hours in advance. While we did not request a cleaning due to being out frequently, one evening we returned to find that housekeeping had entered our room. They made the beds and left some towels but did not remove trash or clean. This partial service was puzzling and disappointing.
Overall, the stay fell short of expectations due to these issues.