The room was larger then usual, clean, nicely decorated (though missing a small armchair) and ideally located for walking around in Soho, which is an Amazing neighborhood. Staff was kind and friendly but not that helpful...we wasted 45 min on calls and visit to front desk because wifi wasn't connecting...finally we had to change room from 8th floor to 2nd floor (never again 2nd fl bcs the noise from main floor restaurant was un believable, even With ear plugs), and we were offrered zero help to change room, zero compensation of any kind for the time wasted and the trouble. Again, the staff was kind and apologized profusely, but maybe short staff?