6/10 Bien
17 janv. 2025
Botched self check-in
Was impressed with the detailed and clear arrival instructions sent via email prior to our arrival, and was looking forward to our 2x night stay in cabin 2 with its sweeping view of the hills below.
On arrival we were surprised and disappointed that a couple of other guests took it upon themselves to occupy the cabin I booked six months prior. Though they begrudgingly were willing to move to their cabin, that would have meant we would have moved in to a cabin they had been occupying for the last couple of hours. Without a desire to use gently used bedding and facilities, we let them keep our cabin and view. Would recommend taking a look at the self check in procedures to prevent similar occurrences in the future.
Alex
Alex, séjour en famille de 2 nuits
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