The physical hotel is relatively fine, however my parents and I had 2 separate rooms and both of us had air conditioners that were subpar which in Nevada a good air conditioner is a must-have. The surrounding area of the hotel is a bit sketchy with crime. The hotel does about as much as they can, which is to enter the hotel you have to scan your guest keycard, but for initial check-in, where you don't have a key you are dependent on a staff-member hearing you buzz the intercom or another guest who has a keycard walking in. So if you decide to stay at this hotel I would be mindful to not show up in the nighttime hours where staffing is lower and there aren't guests going in/out and you could end up sitting outside for a little bit waiting to be let in while you are in a not-so great area of town.
Sail that worked at the check in desk was so accommodating and Ty at the sports bar delivered excellent service and professionalism. They also provided delicious cookies!!!
Our stay was very nice.The staff was very helpful. The breakfast each morning was excellent. The room was nice, but for an accessible (handicap) room, the bed was very difficult to get into and the toilet was not ADA compliant.
Booked a room back in April, when I arrived in OCTOBER they informed me that because I had booked through Expedia, they cancelled my room. Found out from Expedia that the hotel had overbooked and canceled my reservation. Did not offer any help whatsoever in finding a new place to stay.