This was our third time staying at this hotel, and we did not leave satisfied this time around. The bathroom of our room (building in the back, Superior - Garden View) had a constant foul smell. In the afternoon the handle of the room door was burning hot, as there was nothing (e.g., awning) providing a shade during the hottest hours of the day. The card to access the room was getting de-magnetized 2-3 times a day, and we had to walk all the way back to the main building (including stairs) to get it fixed. Staff at the Palms bar was rude and unprofessional. Service at the Library Brasserie was exceptional. Concierge service amazing. Couples massage at the Spa was an excellent experience. It would have been great to have local transportation provided by a hotel vehicle (especially to Paradise Beach since they partner with that establishment), given the limited number of taxis on the island.