It's not a hotel. It's some rooms on top of apartments. The "virtual reception" is awful. The front door is a keypad entry and was broken, leading us to be trapped along with 2 other guests inside the stairway for over an hour before the fire department climbed in through a second floor window to dismantle the door from the inside. The fire department said they had already responded to a call 24hrs prior for the same thing and the "hotel" was made aware, yet no repairs were made. For the duration of the stay after the front door was broken into by the fire dept, no repair attempts were made, and we spent 2 days with no lock on a door to the stairway to the rooms, in a building with no reception or door man. The "hotel" begins on the 3rd floor of the building and goes up 2 more floors, with no elevator, which they at least mention. There is no wifi in the building, but the room key is your phone, and has to be connected to the internet to open an email link to open the door. Service isn't great in Venice so this can be difficult for those without a local cell plan. There were no towels in the room at all, and the hosts solution for this was to send a teenager by who entered a code and barged into the room unannounced and photographed everything before leaving towels. At the time of our checkout the door lock was still just a hole in the door.
