Hyatt Place Pensacola Airport

Air conditioner did not work, place was run doubt it should’ve been remodeled a decade ago. Waited for probably 15 or 20 minutes at the check-in desk, but no one was there. The air conditioner did not work at all, And they cannot fix it. Definitely not what I expected from Hyatt

The place was very clean, staff was very friendly and very helpful, I would stay here again in the future

I notice most hotels allow pets to stay, however, pet hair and pet dander can be really bothersome to me. Hotels need to ensure they designate rooms for personnel with pets only. I am severely allergic to cats. My allergies to dogs aren’t as deathly. I think it would be fair to disclose to patrons wether the room assigned have had pets. My two complaints about the room I stayed in, one, it was extremely dusty, especially near the window and the side of the bed near the wall. And second is pet hair. My main request is to please vacuum thoroughly, for the sake of my asthma. All the employees were wonderful to me and my children. The facility is very cozy and comfortable. The amenities, such as indoor pool and gym is also awesome! We loved everyone there. They were all so kind and wonderful.

Checkin was difficult because I arrived the next morning since I work nights (even though I called the night before). They tried to enter the room to clean (even though the do not disturb sign was posted). Sand was on the floor of the shower.

Hotel was very nice. The bed was very comfortable and staff was very friendly.

The people were friendly and the property was well maintained overall. The kids had a blast staying here. Our room did have an issue with the air conditioning. Someone looked at it, but it would never get cool and hummed constantly... so for a 3 night stay, that was the one downfall. We also didn’t rely on the breakfast (cereal, granola bars etc) but I’m sure this menu was due to Covid-19. Convenient location and easy drive to the beach. Next to the airport, could see planes occasionally from the window, but never heard them. Would stay here again.

Apparently the hotel was out of towels for days. When we checked in, the man working the front had to get towels for us out of another room. No wash cloths were available at all. We booked a room with 2 queen beds and when we got there, we were told that they had overbooked us. Nothing was available except for an out of service room with a king and pull out sofa. There were not any blankets for the pull out sofa. The thermostat in the room was broke, so we froze all night. The next morning, housekeeping banged on the door at 10:20 to wake us. We panicked and thought we overslept, so we jumped up and got dressed and left within 15 minutes. Come to find out, check out wasn’t until noon! Not sure why she even disturbed us! Upon check out, the front desk worker was rude and refused to give me any paperwork.

Very friendly helpful staff but room could have been a little cleaner.

It's a convenient place to stay when you have an early morning flight out of PNS. However, the state of the rooms is not that good. For two straight stays I noticed that couches, beside table and/or the bathrooms are not completed clean. I have noticed stains on the couch cushion or the bedside tables. The bathroom supplies are placed consistently. I even noticed that the trash bin in the bathroom was not covered with the cover left on the side. I am not sure why this is the case. The front desk does a great job! Yesterday they offered me switch the room. Other than that, its just an ok place. Don't have any expectations.

My room wasn’t cleaned for two days