We arrived late and had to ring bell for service, the check in staff checked us in and abruptly disappeared behind the door before we even got to the elevator. No smiles during staff at checkin or checkout. The AC did not work properly, beds have a sheet only (one on bottom and one on top), only one bath towel provided for 2 guests, emergency towel in bags were small hand towels, no water in room, no lotion or conditioner. Thankfully we were only staying a few hours to sleep in between flights.