The water in the shower was scorching hot couldnât take a shower for 2 days until it was fixed. There was no body wash or hand soap. No coffee make did not work we had to buy coffee at Starbucks. Mattress and pillows were uncomfortable. Will not be back
The hotel, room, and location are quite nice.
The things that I didnât like:
Wild Thyme restaurant in the hotel has TERRIBLE food and less than satisfactory service. The hotel seems to be a âluxuryâ location, but the restaurant does not come anywhere close to this description. We ate breakfast and the eggs were made from powder, the potatoes frozen, and the bacon cooked on a tray in the oven. Institutional food served with a bare minimum effort. The waitress seemed to be in quite a hurry when taking our order, but didnât come by for a coffee refill or to check on our food until we were almost done. The bill was much too high for the quality of the food and service. Gratuity was also added with no option to not add a tip.
The people at the front desk also need some remedial training in proper customer service. One example is when I was doing business at the desk and the young lady proceeded to assist the next 2 customers before I had a chance to conclude my business.
Towels, chairs, and waters were to be provided by the hotel at the beach. Towels had run out and no efforts were made in a 3 hour period to provide them for guests. We were also overcharged when we rented an umbrella at the beach.
Valet parking was mandatory with an additional $55/ night fee that was not mentioned when placing the reservation.
One highlight amongst the staff was Luis. He was very attentive and helpful throughout our stay.
If it wasn't for the bed being like cement, it would be excellent. Room did show some decent wear that may be time to replace some items. Great access to beach and restaurants. Friendly staff.
The hotel was fabulous! Amazing pool great view of the beach. Employees were very kind and I will be back. This is my go to hotel when traveling to Fort Lauderdale!
We had an absolutely fantastic time staying at Atlantic spa resort. From start to finish, everything exceeded our expectations. The communication with faculty was smooth and prompt, making the booking process hassle-free.
Excellent location and across the street from the beach. Room was nice however the bed was uncomfortable as well as the bed pillows. Staff very friendly. Would stay again