Bathroom shower is older. Needed additional cleaning in crevices to remove pink and black mildew. The ice machine was rusted on outside. This was not appealing.
Upon arriving at the hotel to check in, we were dismayed to discover that our rooms had been canceled. This was despite a prior phone call where we informed a staff member of our weather-related flight delay. The employee assured us that our rooms would remain available until our arrival the following morning. However, upon our arrival, the booking had been canceled. The staff offered no assistance and stated we would need to rebook at a higher rate, suggesting we look at other hotels on their computer.
They gave my double queen bed away. Then told me they could only give me a room with a king bed. Was there for an event a Texas Tech and after being at the event all night, coming to the hotel just made it worse with the experience
Hotel was clean and accommodations very good. No breakfast was available and no suggestions were offered as to options. The staff person on Morning duty was very curt and unhelpful.
We stayed for two nights but our rooms were never cleaned during our stay because they only do it every other night and it wasn't scheduled during the days of our stay.
I did not like it the we were still charged full cost but did not receive any service in the rooms
I had to pay out of pocket because Expedia did not keep my reservation active due to the flight by United Airlines was delayed and made me miss my flight. Had to stay the first night in Houston and missed the funeral service. My entire trip was ruined and I should receiev a full refund for the flights amd hotel for the trip. Very disappointed