They gave my double queen bed away. Then told me they could only give me a room with a king bed. Was there for an event a Texas Tech and after being at the event all night, coming to the hotel just made it worse with the experience
Hotel was clean and accommodations very good. No breakfast was available and no suggestions were offered as to options. The staff person on Morning duty was very curt and unhelpful.
We stayed for two nights but our rooms were never cleaned during our stay because they only do it every other night and it wasn't scheduled during the days of our stay.
I did not like it the we were still charged full cost but did not receive any service in the rooms
I had to pay out of pocket because Expedia did not keep my reservation active due to the flight by United Airlines was delayed and made me miss my flight. Had to stay the first night in Houston and missed the funeral service. My entire trip was ruined and I should receiev a full refund for the flights amd hotel for the trip. Very disappointed
The only issue was the morning clerk tried to charge for our prepaid breakfast. Half a c note for two. Luckily we asked for a printout and he changed it.