Hotel Ferre Machu Picchu

The Hotel was pretty good. It was clean, it had a nice view of the river and it was only a few minute's walk from anything. The good thing was that the hotel served breakfast started at 4:30 am which allows one to eat before catching the early bus up to Machu Picchu. The issues I had were that I reserved the Panoramic room with the River view and they tried to put me in a normal room. They quickly corrected the issue. The other issue is that I reserved the hotel for a price in $$ but on check-in, they converted the fee to Soles and charged me the equivalent of about $9 more. When I caught it, later on, the other receptionist said he couldn't change it and tried to show me that the conversion was correct by using a higher conversion factor on a calculator. I ended up disputing the difference on my credit card instead.

The hotel is just steps away from the train station. The hotel was quiet, clean and good breakfast. Service was nice and pleasant.

Hotel Ferre has extremely helpful and polite staff. Great view of the river! Also, it is conveniently located near restaurants, the train station, the bus station, and the market. W

The hotel was right next to the train tracks, so you could feel the tremors when a train passed through. The service was OK, the staff was very nice, they tried to accommodate us. The elevator was not operational, they apologized for it then we asked for another room given the original room was up on the 4th floor, so they moved us downstairs. The room had an amazing view of the river, however it had a very strong mold odor. The Wi-fi did not work properly, neither did the Direct TV, so we only had a few channels working, they came to reset it but after a few minutes it didn't work again, so we just left it alone. We only stayed one night, so it was OK, but if we were to stay longer I would definitely request another room. The breakfast buffet was good.

Plastic sheeting in the lobby with threadbare furniture, sleeping room smelled and sheets didn't cover the end of the twin bed. Breakfast was pretty lame but the room on the top floor was nice. Soap dish glued to the countertop?? No in room bottled water or water available at all. Miscommunication several times that was critical to our enjoyment. Wish I had paid more and stayed somewhere else.

Good part was the upgrade to a junior suit w a spa bath beside the window. bad part was the upgrade was a river level floor beside the river/torrent. It was so loud i couldnt sleep even with earplugs.

The location of the hotel was convenient. The trains are a bit loud, though this will be a problem at any hotel in Aguas Caliente. The breakfast left a lot to be desired. That said, the hotel did exactly what we needed it to do - give us a place to rest before and after our hike to Machu Picchu.

It was advertised as having a sauna. They don’t. A safe in the room. They don’t. 258 sq ft. It isn’t. Maybe 150 at best. A jacuzzi. Not accessible without a reservation and was under maintenance the next day.

The staff, facilities and location were great. At times the room was a little small with our baggage on the floor but would not hesitate to return.