The Towers at Pueblo Bonito Pacifica -All Inclusive

Food was decent/good but not amazing. Drinks were subpar. Rooms were clean, bed could be more comfortable. Did not like the fact that we had to sign for every little thing we got even though this is an all inclusive and we had to also wear a bracelet even though we had to also sign for everything. Very redundant and not convenient at times. The shuttle between sister properties was booked a lot and not convenient from Pacifica as you have to take a shuttle and get a ticket at another resort because shuttle tickets at Pacifica are not issued. This created inconvenience as by the time you get to the other resort to get a ticket most seats on the shuttle if not all are booked for several hours. We also did not enjoy that we were trying to be sold a timeshare at least 3-4 times a day by the employees. They even called our room twice early in the morning waking us up asking us to attend a timeshare. For this reason probably wouldn’t stay here again.

Our stay was very disappointing and frustrating. The staff was relatively friendly, but extremely unhelpful and unaccomodting. Do not waste your money on the towers!! Absolutely not worth the so called "butler service" and "VIP Lounge". We never saw the butler other than when he walked us to our room upon checkin, and the lounge is nothing more than another room. Overall the food was not good. Never even got a decent margarita, and gave up after 5 tries. ALL other hotel guests were frustrated with all of the same issues we were. After talking with guests from PB Rose and PB Sunset- the service and staff was even worse at those resorts. Unfortunately we will not be staying at any of the Pueblo Bonito resorts in the future.

Everything about it was top notch, we could not have been happier