nacceptable.. I’m an Expedia gold members and i’ve never been in a hotel like this one ... dirty blanket .. dirty pillows .. I asked the receptionist to send someone to change it ... they changed it to a dirtiest one !! Also I’m student here in Bogotá and I use sunglasses because I bike from the hotel to the school and it always sunny , when I arrived at the hotel at 1:30pm I saw that my room wasn’t clean so I went to the reception and asked if they could send someone to clean the room .. they called the cleaners and asked me to wait 15 min , then I seated on the sofa in the reception and it front of me there was a camera , next morning when I woke up I realized that I didn’t have my sunglasses with me and I went to the reception to ask if they did find anything , they responded no ... then i get back to the hotel I checked well and realized that my glasses has been stolen!! so I asked to watch the camera ! In the begging They told me that it was possible ... then they said that it couldn’t be possible because they don’t find the video of that’s day ! .. i met the manager of the hotel first he was rude and drunk !!! And he was so confused and telling me that they saw the video but they saw me leaving the reception with the sunglasses so I asked to watch it ... 5 min later he said that they didn’t find the video !! Never again
Only mister Andres was helpful with me .. and a girl from the reception I forgot her name ...