Pendry Chicago doesn’t recognize bookings through hotels.com. So even though I booked through Hotels.com, I was still charged when I got there. So I was charged with hotels.com and then I was charged with them, so I paid double. I was told I would get a refund from Pendry Chicago for the mistake, but I have yet to see my money back. In addition to being double charged, there were a bunch of mysterious charges that popped up on my card from Pendry Chicago during my stay so in addition to accidentally being charged $1420 for three days, I was also charged a mysterious $860… for what - incidentals? And I was also charged an additional $400 for what - incidental charges? I have no idea what any of these charges were for so basically in the end I was in $2600 with Pendry Chicago for nothing. With respect to my stay, although the hotel is nice and the staff are friendly, the neighborhood is incredibly noisy. I expected maybe some soundproof windows, something to keep the noise out since it’s on Michigan Avenue, but there was no such thing. You can hear everything into the night - everything from people to sirens to dogs barking. This hotel is not worth all of the double charges and the restless nights.