2/10 Médiocre
1 oct. 2024
We're leaving a 1 star review on this hotel for the following reasons:
1. We've been sold the sunset view room for a premium, when we arrived, the room was facing the indoor pool;
2. While asking for a room change, the staff haven't been able to accommodate us in any way. We felt like they were lying in our faces saying there were no more room available in an hotel composed of hundreds of rooms;
3. The room and the isolation is one of the worst we've seen, we could hear the other room speaking and having a party as if we were with them and the reception wasn't answering the phone to do anything about it.
The location is amazing, but the values of the hotel staff and the overall service is disappointing.
Camille
Camille, séjour romantique de 1 nuit
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