Welcome, checkin, Checkout, assistance from reception, service in breakfast restaurant all excellent, friendly and helpful.
Room was a reasonable size, modern furnishings and a large balcony-terrace. Bathroom modern. However despite this bathroom was a disaster!! Toilet was so low it would have been acceptable in a kindergarten or pre-school - for adults it was hopeless. I am tall, overweight and have long standing back problems the toilet was hopeless. So was the shower, impossible for either myself or my wife to use the showerhead fitted to the wall - too low for anyone over 5 years of age!!!!! Shampoo dispenser needed anyone even average size to get on their knees to get shampoo-shower gel.
No airconditioning but it shouldnt be necessary in central Switzerland. However it was unusually hot and when windows kept open from 2 am - near 7 am ridiculous level of noise form other guests on their balconies. No reception after 10pm so no one to complain to!
This was a shame. We would not stay there again although all staff were incredibly friendly and helpful.