This is the place to stay when in Carlsbad. The staff is hospitable, friendly, courteous, attentive, and professional. From the welcome I received at check-in to the welcoming smiles and greeting each time we returned to the hotel after our hikes the staff really made the difference with our stay. I found out Carlsbad culture is not as service-minded or hospitable in the service industry, but the staff at this hotel is top notch, they provide a refreshing experience that is very hard to find in Carlsbad. The hotel is well kept, and the hot tub was such a nice amenity to take advantage of after our drive into New Mexico and after our hikes. The complimentary breakfast is amazing with great choices and serving trays are never empty, the staff is on top of providing a great breakfast experience. The front desk provided popcorn in the day, and we were treated to chocolate milk and cookies in the evening. Thank you for making our stay pleasant.