The worst (and most expensive) experience we had in Colombia !!
The general aspect of the hotel looks abandoned, and even though during the majority of our stay (2 full days out of 3 ) we didn't have electricity, therefore the AC, hot water, and wifi were not working, the worse is the service and inabilities of the staff to communicate and act around customers ! Service is poor, staff can't offer any solutions, and show clearly that they don't care about helping or just do their job ! They are even close to being rude to their customers. ! A shame for what this hotel seems to be claiming, a complete shame for anything that tries to call themselves a "resort".