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Hotel Santa Helena Plaza

2.5 star property
Hotel with outdoor pool, near Benito Juarez Market

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Helena Plaza

Outdoor pool
Lobby lounge
Front of property
Exterior
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Free parking
    Free parking
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Communal living room
  • Front-desk safe
  • Water dispenser
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area
Feel at home
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Free self parking

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 2 Double Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

Highlights

Balcony or patio
Separate sitting area
Flat-screen TV
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
Desk
  • Sleeps 4
  • 2 Double Beds

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The price is $67
includes taxes & fees
$56 per night
Nov 24 - Nov 25
Hotel Hacienda
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About the neighborhood

Map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000

What's nearby

  • Benito Juarez Market - 5 min walk - 0.5 km
  • Zocalo Square - 8 min walk - 0.7 km
  • Oaxaca Cathedral - 9 min walk - 0.8 km
  • Church of Santo Domingo de Guzman - 15 min walk - 1.3 km
  • Oaxaca Ethnobotanical Garden - 17 min walk - 1.4 km

Getting around

  • Oaxaca Intl. Airport - 20 min drive

Restaurants

  • ‪Jardín Morelos - ‬6 min walk
  • ‪Tlayudas el Negro - ‬5 min walk
  • ‪Alex - ‬3 min walk
  • ‪Tortas Oaxaqueñas - ‬2 min walk
  • ‪Coronita - ‬4 min walk

About this property

Hotel Santa Helena Plaza

Hotel Santa Helena Plaza offers a great location, putting you within just a 10-minute walk of Zocalo Square. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks.

Languages

Spanish

At a glance

Hotel size

  • 30 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Water dispenser

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Communal living room
  • An outdoor pool

Accessibility

  • Wheelchair-accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Children & extra beds

  • Rollaway beds are available for MXN 200.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

Does Hotel Santa Helena Plaza offer free cancellation for a full refund?
Yes, Hotel Santa Helena Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Santa Helena Plaza?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Santa Helena Plaza?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Santa Helena Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Santa Helena Plaza?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel Santa Helena Plaza and nearby?
Hotel Santa Helena Plaza has an outdoor pool.
What's the area around Hotel Santa Helena Plaza like?
Hotel Santa Helena Plaza is in Oaxaca Centro, a short 8-minute walk from Zocalo Square and 5 minutes' walk from Benito Juarez Market.

Reviews

8.4

Very Good

9.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Santa Helena
Good location. Quiet. Good service
Thomas, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Aymeric, 1-night trip
Verified Orbitz guest review

4/10 Fair

Not great
They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Maria, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Friendly staff, nice place but sketchy neighborhood
3-night family trip
Verified Expedia guest review

6/10 Good

Okay
A few of things to consider. 1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used. 2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here. 3- Family of 4 requires atleast 2 toilets rolls of paper.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Simon, 4-night trip
Verified Hotels.com guest review

6/10 Good

It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay in Oaxaca Centro
Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
stephen, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

A good spot to explore Oaxaca
A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Sarah, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

They are very clean. Also room is very big. Bed is old.
1-night business trip
Verified Expedia guest review

8/10 Very Good

ER LOCATION FOR DIA DE LOS MUERTOS
PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Teresa M, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Nice place to rest
Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
2-night family trip
Verified Hotels.com guest review

6/10 Good

I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
Sara, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
2-night family trip
Verified Expedia guest review

8/10 Very Good

Some pros, some cons
On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
Eric P, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Stay and staff was great.
silvia, 13-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Hotel Santa Helena Plaza
The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
Lydia, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

nice hotel, lousy neighborhood
Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
Nick, 10-night trip
Verified Expedia guest review

8/10 Very Good

Simple and clean
Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
jordan, 7-night trip
Verified Expedia guest review

6/10 Good

Bare bones, but fine
The hotel and the pool were clean and cute, and the staff was nice. The cleaning staff actually did a great job every day... leave them a tip, they deserve it. The beds were comfortable. The restaurant was not open during our visit and it did not appear to have been for some time. It was just a covered patio next to the pool with some dining sets. There was a vending machine in the lobby which was unplugged at night and remained unplugged until a guest would attempt to use it in the morning. This meant that the beverages were warm until enough time had passed for the refrigeration to do its job. No ice machine. The location is fairly central. Its just a 10 minute walk from the Zocalo, there are street vendors all around for fruit, tacos, and shops to purchase beverages. Overall, it is clean, close to the landmarks and parks, but definitely not for those who want to walk out of their hotel right into a main tourist area or pretty coloniel architecture. You have to pay more to be closer to that. The hotel was primarily empty, which felt a little odd. Parking available on premise. The pool makes it worthwhile, bring your own snackes, beverages, a speaker and enjoy. Suggested for younger travelers on a budget, not for older guests or those who need more amenities then just the very basics.
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Maria Margarita, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Jose, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente ubicación, personal muy amable, bonitas instalaciones
Anntonio, 1-night family trip
Verified Expedia guest review

6/10 Good

La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.
Verified Expedia guest review