And so I left the Sonesta, without beeing adressed directly. Sad to say. I stayed at the Sonesta last year and was so pleased with my stay but this time, what a disappointment and disgust. Big stains on the carpet, 2 cockroaches I had to take care of myself, trouble with my door handle, towels on the floor being put back on the rack next to the clean ones instead of replacing them when refreshing my room, no vaccuming the rooms, left over food on "clean" ustensiles at breakfast. When I got my second room after check- in (cause there was pubs hair in the shower in the first one!!!!!), the carpet wasn't vaccumed since I found an unknow insect and few pieces of wood from outside, and there was once again hair in the sink and the bath, so I kept my flip flops on in the shower. Even when I talked about cockroaches at front desk and mentionned my disappointment at check-out, none of the staff member offered to do anything for me. Wow. Here I am, washing my clothes in hot water to make sure it kills whatever is left from the Sonesta on them. I will definetly not recommend to anyone staying at the Sonesta and will never be back ever again when visiting family. Big improvement in cleaning is neede.