Fairfield by Marriott St Charles

The hotel smells musty/moldy as soon as you walk in, the room itself smelled even worse. The hotel staff were very nice and took down my name, # and room # and said a manager should be calling me today and hopefully i can get some kind of credit (the Monday after our stay) so we will see if i receive a call. She also stated that they know there is a musty smell and that they are having the carpets cleaned to help with that, hopefully in 2 weeks. Honestly I think its bc its an old building and there has to be a water leaking issue. After staying here mine and my sons allergies and sinuses are a mess. I have also had a headache since our stay. Also, our room was a 2 Queen bed room, the beds are definitely not queens they are more like full size beds. I would not recommend this hotel until these issues are taken care of.

AMANDA, Séjour en famille de 1 nuit, Début du séjour le 3 juil. 2021

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All was good really. The only thing I had trouble with was ants in the room which I discovered in the morning. I saw them first on the table by the lamp to the right of the t.v. I killed at least 6. They were also crawling along the wall down at the bottom of the curtains and I saw a couple on the nightstand closest to the window. I believe I was in room 306? I’m not upset, just a little inconvenienced. The staff was friendly and helpful. I would stay again if I’m in the area.

Bret, Séjour de 1 nuit, Début du séjour le 19 juin 2021

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Not Smooth, but Kind and Efficient Staff

We had just come through a major thunderstorm and came into the hotel only to find no attendant at the front desk. The sign said to call the hotel number. I did, but no answer x 3. (Perhaps the storm caused a phone issue?) Then finally rang the bell and then finally got a response. The attendant was apologetic, and assigned us a room. We moved in, but the AC wasn't cooling, so the attendant quickly came to check it, then efficiently reassigned us another room and assisted us with the move!!!

Patrick, Séjour de 1 nuit, Début du séjour le 19 juin 2021

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Stay was fine but getting to the place was difficult my GPS did not help me very much

Larry, Séjour de 1 nuit, Début du séjour le 18 juin 2021

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Great staff!

Customer was amazing!

Elizabeth, Séjour de 1 nuit, Début du séjour le 18 juin 2021

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So so

The hotel has a weird musty odor. Overall, it was fine. Just a little less than great. The morning staff were definitely better than the night staff. I think what we paid was a little much for the quality.

Katie, Séjour en famille de 1 nuit, Début du séjour le 18 juin 2021

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Okay if you are checking in late

We were put in a handicapped room. Food in frig from previous person. Bed stinks in the middle. TV didn’t work.

Séjour en famille de 1 nuit, Début du séjour le 28 mai 2021

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We just wanted to relax

We had a long, miserable day and just wanted quietly relax before heading to the airport early the next morning. We got settled, ready to watch a little TV and "no signal". We tried plugging and unplugging like the tech support always tell you. Nope. Called the front desk, the girl said we could change rooms. In all fairness, she didn't know what kind of day we'd had but we were not packing up and unpacking again. But, why couldn't she just swap cable boxes from another room instead of putting us through the aggrevation. Also, there was damage on the bathroom sink, the front was hanging down. Everything still worked, but it looked like a wild party had been in there before us. Like I said, we were exhausted but the next day I said something to manager on check out. No offer to refund part of the stay, just "oh I'll make a note of it." So to the next person in room 208--watch out.

Connie, Séjour affaires de 1 nuit, Début du séjour le 26 avr. 2021

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Everything was great and all the employees helpful and pleasant. The only change I would make is the limited breakfast. Yogurt and a bar are not great. Some people eat neither. Muffins pre packaged are good.

Séjour en famille de 1 nuit, Début du séjour le 23 avr. 2021

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My stay was great. The staff was nice and very helpful. I loved that the front door was looked at all times, and you could only be let in by the staff or your room key. The pool was only available by reservation, but there was plenty of spots. I plan to book them again in the future.

Séjour en famille de 1 nuit, Début du séjour le 4 avr. 2021

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