Nice open lobby, nice open rooms, has DOVE for the mini soaps which I thought was very nice. To be fully honest, the receptionist was a little rude like literally every time I had to talk to her but the girl that was working the next morning was pretty nice.
In the last year I have stayed here 7 or 8 times. The sheets and towels are always clean. During the week, Chef make a very nice breakfast. The other hotel staff are great and the owners are very nice. They are slowly updating the hotel so consider some parts of the property and rooms in transition so give them a bit of grace.
This hotel was apparently once a large convention hotel; with three floors, many rooms, large ball rooms, and a seafood restaurant connected. But it is well beyond its hey-day. I donât know what the new owners have in mind, but this is an enormous project which, at their current pace and effort, will take them many years and millions of dollars to renovate. The staff was nice enough, the room was free of obvious wear, and the king size bed was comfortable with clean sheets. The furniture was a little worse for wear and the toilet didnât flush properly. The included breakfast was surprisingly palatable and what you would normally expect from most hotels. If I could offer one bit of advice to them that could greatly enhance their efforts with very little cost or effort, it would be to establish some sort of uniform or at least wear name tags. The staff were all wearing street clothes so it was difficult to know who was working there, who was a guest, and who was just passing through. I wish them well with this project.
Internet was awful couldnât connect. TV didnât work either room was okay and over priced. Hallways were a huge maze and frustrating . Not handicap friendly
There's no sign on the hotel (apparently it used to be a Ramida). The halls reminded me of The Shining. The halls and exterior are VERY dirty. The room we were in had been updated and was better than the rest of the place. You can't bring your "complimentary breakfast" back to your room to enjoy or they will charge you $20, which I found absolutely ridiculous. Staff were ok. Would I stay here again, definitely not.
Talk about "am i in a episode of american horror story" 3 stars!?
Dirty as in hasn't been touched,surface spaces, since maybe the last guest. White caked stuff on the sheets as well!
Nothing like the photos advertised. Staff acts like they're a busy 5 star hotel in NY, but when the quality of cleanliness and basic needs of a hotel are not met; You cannot carry a concierge staff culture this way. Save yourself the uncomfortably and unsatisfactory pricing for a unsavory experience in Lansing, Mi.
The hotel was clearly older. There was a spot on the bathtub that was chipped and rusted. The halls smelled of linger smoke of a bygone era. The pool was a bit run down and dingy, the hot tub was closed. The heat was turned off in the room so it was very cold when I arrived, but warmed up once I turned the heat on. The interior of the room was updated and clean. Water pressure was lack luster and shower didnât get very hot, overall it was acceptable for the price but nothing spectacular